Why Borders Bookstore Went Down The Tubes

It wasn’t because of online sales or eBooks. Feast your eyes on this:

You see, Borders’ had the mentality of telling you what you were NOT allowed to do rather than giving bookstores the freedom to, oh I don’t know, make money. By breaking the rules we were raking in the cash. Unfortunately that wasn’t good enough. After all, the corporate goons OBVIOUSLY knew more about out local client base than the staff at my store did. That’s why they kept sending us African American porn…in Provo.


Via On Border’s closing « Monster Hunter Nation.

6 thoughts on “Why Borders Bookstore Went Down The Tubes

  1. John Weidner

    Good piece. Rings true. (And I used to be a bookseller.)

    It also reminds me of the time I was in Home Depot, asked for a certain size bolt, and was told “We’re usually out of that one, because it’s what the Code requires.”

  2. SPQR

    A good description of a crappy run bookstore chain. I refused to go in Borders’ going back as long as I can remember the chain.

  3. SPQR

    I forgot to add one of my memories of Borders. Some years ago, they took an anchor space that had been a department store in a large mall and converted it into a rather huge Borders.

    They had a lot of space to work with, so I thought I’d have a large set of books to look through. Nope. They had the same number, they just spaced the shelves twice as far apart. And then when I looked for the magazine racks, I found that some brilliant yob had come up with the idea of putting a couple of magazines on each end cap. Randomly distributed among the book shelves. So it was impossible to find a particular magazine, or even a particular set of magazine subjects, without walking through the entire store.

    That’s when I resolved not to ever return.

  4. Leland

    I know I entered a Borders once. Previously it was a Bookstop, which I loved. My impression was similar to SPQR. What once had been a rather warm and massively stocked bookstore became a clinical warehouse type environment with room for a fork-lift despite the lack of product needing such. I never went back.

    Me too on the Waldenbooks, which was my most frequented bookstore as a kid (other than a local Indy focused on sci-fi). I knew they had switched over to some other brand, but I thought it was B&N. Currently, if I go into a bookstore, it is B&N. I’m ok with them, but always pissed I have to purchase a membership plan to get a good price. I can get the good price from Amazon, and if I happen to pay extra for Prime, I can also get things other than books shipped to me faster.

    Andrea, liked both articles via the link. Thanks!

  5. SPQR

    Leland, whenever I go to a B&N and ask for helping finding a book, I always get the same answer: “We can order it for you.” Well, sure, at a higher price and I have to drive back here to pick it up. I came here willing to pay your higher price for a book for the convenience of finding it on a shelf. Fail.

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